[URGENT] Issue: A referral was returned from the server

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Xcessity
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[URGENT] Issue: A referral was returned from the server

Post by Xcessity »

Hi,

currently there is something wrong with the code signing certificate of the KinesicMouse and Iris. The certificate expired although I paid for the renewal back in December. I am working on fixing this issue. As it looks like you will need to update. I will keep you posted when a fix is ready.

Best,
Markus
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Xcessity
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Location: Graz
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Re: [URGENT] Issue: A referral was returned from the server

Post by Xcessity »

Hey,

after quite some sweat I could finally resolve the isse. It was not possible to fix the issue without the need for an update. So to continue using any Xcessity software you need to download the software again and install the newest version.

For the KinesicMouse go to: http://kinesicmouse.com/demo_download.php
For IRIS go to: http://iris.xcessity.at

Read on if you want to know the details:
My software requires special elevated user rights to run on Windows. To enable this elevated mode Microsoft requires to sign the software to identify the publisher of the software and prevent it from altering. The certificate must be renewed each year for a fee of 500 EUR/year.
As already mentioned I already performed this renewal in December. I missunderstood the concept of this renewal and the current certificate actually expired. That is why the software won't start since midnight.
It is actually not possible to extend the expiration date of a certificate. Instead you will get a completly new certificate upon renewal. To prevent the software from expireing (like happened today) it is necessary to include a timestamp. This timestamp was missing. When this timestamp is present it can be checked wheter the certificate was valid at the time the software has been signed. I now included this timestamp and this issue should not reoccur in 2017.

All in all I am sorry for any inconvenience this may cause.
Ikonos
Posts: 45
Joined: Thu Jul 09, 2015 7:41 am

Re: [URGENT] Issue: A referral was returned from the server

Post by Ikonos »

I actually solve the problem utilizing the initial steps and the steps for solution 1 on this website. http://www.repairwin.com/fix-a-referral ... ver-error/

I will still download the new version and install but just letting you know found a way around the problem.
kermitt
Posts: 25
Joined: Sat Aug 29, 2015 4:52 am

Re: [URGENT] Issue: A referral was returned from the server

Post by kermitt »

Thank you Ikonos. I am updating Kinisic mouse but Iris does not work correctly for me with Tobii's latest drivers (although I haven't tried for probably six months but I'm happy to keep Iris as it is and your solution worked.)
Ikonos
Posts: 45
Joined: Thu Jul 09, 2015 7:41 am

Re: [URGENT] Issue: A referral was returned from the server

Post by Ikonos »

I'm glad the solution helped Kermitt.
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